Help & Support Center

Find answers to common questions and get help with PDF Hub tools

🚀 Quick Start Guide

📄 Convert PDF to Word

  1. Go to PDF to Word Converter
  2. Click "Choose File" and select your PDF
  3. Click "Convert to Word"
  4. Download your converted document

🔗 Merge PDF Files

  1. Visit Merge PDF Tool
  2. Upload multiple PDF files
  3. Arrange files in desired order
  4. Click "Merge PDFs" and download

🗜️ Compress PDF Files

  1. Open PDF Compressor
  2. Upload your large PDF file
  3. Choose compression level
  4. Download the optimized file

Frequently Asked Questions

🌟 General Questions

Is PDF Hub completely free to use?

Yes, all our core PDF tools are completely free with no registration required. We also offer API access and enterprise solutions for businesses with higher volume needs.

Do I need to create an account?

No account required for basic tools. Simply upload your files and start converting. We only require registration for API access and enterprise features.

How many files can I process at once?

You can process up to 10 files simultaneously, with each file up to 15MB in size. For higher limits, consider our business API.

🔒 Security & Privacy

Is my data secure and private?

Absolutely. All files are processed using enterprise-grade encryption and automatically deleted from our servers immediately after processing. We never store, access, or share your documents.

How long are files stored on your servers?

Files are automatically deleted within minutes of processing completion. We have a strict no-retention policy for uploaded documents.

Are you GDPR compliant?

Yes, we are fully GDPR compliant. We provide detailed privacy controls and honor all user rights regarding data protection. See our Privacy Policy for details.

🛠️ Technical Support

What file formats do you support?

We support PDF, Word documents (DOC, DOCX), and various image formats (JPG, PNG, BMP, TIFF, SVG). More formats are being added regularly based on user feedback.

Why is my conversion taking so long?

Most conversions complete in under 30 seconds. Large files (>10MB) or complex documents with many images may take 2-3 minutes. Check your internet connection if processing seems stuck.

What browsers are supported?

PDF Hub works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Can I use PDF Hub on mobile devices?

Yes! Our platform is fully responsive and works perfectly on smartphones and tablets. No app download required - just use your mobile browser.

💼 Business & API

Do you offer API access?

Yes, we provide RESTful API access for developers and businesses. Visit our API Documentation or contact us for pricing and access.

Can I integrate PDF Hub into my business workflow?

Absolutely! We offer webhook support, batch processing, and custom integration options. Contact our business team for enterprise solutions tailored to your needs.

Do you offer white-label solutions?

Yes, we provide white-label PDF processing solutions for businesses wanting to integrate document conversion under their own brand. Contact us for details.

🔧 Troubleshooting Guide

🚨 Upload Issues

  • Check file size (max 15MB per file)
  • Ensure file format is supported
  • Try a different browser or clear cache
  • Check your internet connection
  • Disable browser extensions temporarily

⚠️ Conversion Problems

  • Wait for processing to complete (up to 3 minutes)
  • Refresh the page and try again
  • Check if PDF is password-protected
  • Try with a simpler document first
  • Contact support if issue persists

✅ Best Practices

  • Use high-quality source documents
  • Keep file sizes reasonable (<10MB)
  • Close other browser tabs during processing
  • Use PDF Hub in latest browser version
  • Bookmark frequently used tools

📞 Still Need Help?

Can't find the answer you're looking for? Our support team is here to help you succeed with PDF Hub.

📧 Contact Support → 💼 Business Solutions → 🔧 API Documentation →

Business support: Typical response within 24 hours | Enterprise customers: Priority support within 4 hours